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Home › Grievance Redressal

Grievance Redressal Mechanism.

Finsova Fintech Pvt. Ltd. is committed to transparent, fair, and prompt resolution of all partner and customer grievances.

Effective Date: 05-01-2026 Company: Finsova Fintech Pvt. Ltd.

Level 1: 24-Hour Desk

Instant support via ticket, WhatsApp, or email support team.

Level 2: Manager Desk

Escalation to Nodal Grievance Officer if unresolved within 48 hours.

100% Ticket Tracking

Every grievance receives a unique ticket ID for status tracking.

Multi-Level Grievance Escalation Matrix

If you experience issues with transaction settlements, partner onboarding, or wallet debits, please follow our 3-tier escalation framework:

Level 1: Customer & Partner Support Desk

For immediate resolution regarding transaction queries, pending status, or app support:

  • Email: support@finsova.org
  • Phone / WhatsApp: +91 95490 38395
  • Turnaround Time (TAT): 24 business hours

Level 2: Grievance Officer Escalation

If your ticket is not resolved within 48 hours or you are unsatisfied with the Level 1 response, escalate to our Grievance Redressal Officer:

  • Officer Name: Grievance Redressal Officer
  • Email: grievance@finsova.org
  • Address: Finsova Fintech Pvt. Ltd., Jodhpur, Rajasthan, India - 342001
  • Turnaround Time (TAT): 3 to 5 business days

Level 3: Nodal Officer & Executive Review

For complex legal or unresolved financial disputes: